As we surge ahead into 2020, Agile transformation continues to witness an accelerated growth. Globally enterprises are moving away from the traditional software development models (waterfall, iterative, spiral). These methodologies are now being considered too slow or inadequate to drive the digital transformation objectives of global enterprises. Additionally, enterprises realize that to succeed in today’s digital era, they need to start adopting innovative ways to deliver customer excellence.
The adoption of DevOps continues to grow exponentially, and IT teams today are on the path to automate monotonous, routine, and predictable tasks to eliminate manual effort of IT developers and testers. Enterprises that have adopted the DevOps approach have exhibited some remarkable results and are keen to continue down the path of automation. Further, with the emergence of AI and Machine Learning, the industry is transforming at an unprecedented level, with enterprises streamlining continuous testing for faster releases and accelerated delivery.
According to Doug Plotkin, Managing Director, Deloitte Consulting LLP, “More than 500 executives from leading organizations have indicated that disruptive outsourcing solutions—led by cloud and automation—are fundamentally transforming traditional outsourcing.”
The world is gradually shifting towards an experience-centric economy. Today’s enterprises are no longer focused on solely building and selling products; instead, they want to provide amazing experiences for their customers by creating disruptive technology products and services. Customer experiences are being given more prominence by laying emphasis on innovation, enhancing end-user experience, and improving performance. In today’s digital era, it is not just the quality of the product that matters; what matters is the experience, because the market is already flooded with similar products. Differentiation is the key here.
In 2020, we anticipate that enterprises will continue investing in creating and delivering successful customer experience strategies by applying emerging technologies such as artificial intelligence and machine learning. The experience economy will be opening new pathways for innovation and drive digital growth, thereby delivering significant business value to customers and stakeholders. Agile would be playing an important role as this trend evolves, and enterprises would be looking for improved ways to ramp up development and delivery.
Today’s modern enterprises are paying more attention to improving customer experience. Business and IT leaders are looking for ways to introduce new technologies and capabilities to provide a superior experience to their customers. Effectively managing and improving customer experience is integral to the success of their business. By effectively utilizing tools such as Storyteller, enterprises can accelerate their digital transformation initiatives and customer experiences across the product line. Storyteller's robust features empower enterprises to identify and deploy essential elements needed to drive and sustain change and ensure success throughout the customer journey.
Agile and DevOps are top industry buzzwords that have become an integral part of the digital transformation journey. The next biggest emerging trend is value stream management, and this is going to transform a variety of industries. Value stream mapping can significantly enhance software delivery and customer experience. Forrester defines value stream management as “A combination of people, process, and technology that maps, optimizes, visualizes, and governs business value flow (including epics, stories, work items) through heterogeneous enterprise software delivery pipelines. Value stream management tools are the technology underpinnings of VSM practice.”
Value stream mapping helps in bringing together customer-centric and product-focused teams, thereby improving product implementation and delivery. It allows enterprises to mine customer experiences, i.e., what’s working and what’s not, which helps the team to create better products. Value stream mapping is an essential element that is extremely helpful for enterprises looking for continuous improvement and mitigating risky practices.
In their report “Elevate Agile-Plus-DevOps with Value Stream Management,” Forrester mentions that value stream mapping helps in identifying and resolving disconnects, redundancies, and gaps at the process, resource, and technology level to deliver customer outcomes in the customer journey.
Today’s enterprises realize that to stay competitive, they need to transform the way they are working; they must transition from a project-oriented approach to a product-delivery model, the ideal way to make that change is to start using value streams and value stream mapping. Utilizing Agile management tools such as Storyteller empowers large enterprises to implement and optimize their value streams. Storyteller is an ideal product that enables large enterprises to manage work at scale and deliver business value faster.
The continued rise of the outsourcing industry is another dominant trend in the year 2020. In today’s complex technology landscape and extreme shortage of skilled-resources, enterprises world over are being compelled to outsource their technology and business activities. The primary reasons why enterprises are adopting the outsourcing model is to leverage IT specialists and other skilled resources with specialized, extensive, relevant expertise, and experience.
Additionally, with the rapid transformation of cloud technologies, adoption of cloud is becoming a standard feature across enterprises and enabling competitive advantage to both established players and start-ups, providing a level-playing field. The adoption of cloud is helping enterprises to become more agile, expand their offerings, and start focusing on their business objectives by outsourcing non-core activities.
According to Whitelane Research, “The top three objectives for IT outsourcing from a client perspective are focus on core business, cost reduction and access to resources. Service providers consider cost reduction the most important factor in their clients’ outsourcing decisions (cited by 91%) and place almost twice as much importance on business transformation (64% compared to 27% of clients).” To achieve their digital transformation goals, enhance efficiency, and productivity, enterprises would continue to leverage the outsourcing model, which would allow them to devote more time to their core business functions.
With the rapid advancement of technologies, business models, too, are transforming quickly. Today, outsourcing is not a nascent concept but a proven model that yields excellent business results. Further, technology innovation has vastly let to the improvement of development, delivery, and maintenance of outsourcing services. Utilizing tools such as Storyteller to track and monitor outsourcing activities helps enterprises to drive collaboration & alignment and protects the business value of products from definition to delivery.
Storyteller not only improves collaboration and communication but reduce rework, aligns business and IT team located miles away. Further, it provides impressive features to trace and visualize requirements. To add more, features such as in-line artifact discussions give dispersed teams an ideal option to communicate effectively. It is a perfect Agile tool to align business strategy with IT execution. Storyteller captures the needs of all business stakeholders, enabling teams to analyze and define optimal solutions. Further, it helps in communicating these clearly to implementation teams, which is an absolute must for enterprises that have outsourced their IT initiatives.
Another significant trend that continues to grow in 2020 is the adoption of Progressive WebApps (PWAs). Although the concept of PWAs was introduced in the year 2015 to deal with connectivity issues and low bandwidth usage in countries that lacked internet speed, the concept is now growing exponentially. PWAs have gained extreme popularity due to the following:
Enterprises are exhibiting keen interest in adopting PWAs, and these are becoming industry standard for web/mobile interaction. Earlier this year, Forrester had predicted that “Google will prioritize progressive web apps in search results,” making it clear that PWAs are here to stay. By adopting PWAs, businesses have reported better engagement and conversion rates. As per Google Developers, “George.com a leading UK clothing brand, part of ASDA Walmart. After upgrading their site to a Progressive Web App (PWA), the brand saw a 31% increase in mobile conversion, 2x – Lower bounce rate, 3.8x faster page load time.”
"Google will prioritize progressive web apps in search results." - Forrester, February 2019
PWAs are here to radically change the mobility landscape by bridging the gap between web and native mobile application functionality. PWAs would play a key role as enterprises focus extensively on improving customer experiences. With enterprises concentrating on building and delivering innovative products at an ever-quickening pace, an Agile way of approaching PWA development can be explored. With market-ready Agile management tools such as Storyteller enable enterprises to realize the full benefits of Agile adoption.
Globally, enterprises are facing rising uncertainties in their areas of operations. With each passing day, tighter compliance regulations and emerging risks are challenging CIOs and compliance leaders in a variety of ways.
Highly regulated industries often face the challenging task of complying with a myriad of rules and regulations across all aspects of their business. In recent years, the number and complexity of regulatory business requirements have substantially increased, and there does not seem to be a change in sight. Enterprises are continually being challenged to respond to the ever-changing regulatory environment because, for them, non-compliance has a profound effect on their business earning and brand reputation.
The complex and unprecedented challenge of maintaining regulatory compliance in a digital world has increased pressure on enterprises to heighten transparency and take up digital transformation initiatives. Enterprises are performing a balancing act of driving business innovation and achieving business goals while simultaneously mitigating compliance and security risks. They are re-examining traditional methodologies and looking for modern solutions to improve security and compliance needs.
Enterprises that leverage modern compliance management best practices and methodologies are the ones that will be able to adapt quickly and enjoy a distinct advantage. Agile lays a strong emphasis on adaptive planning, continuous improvement, and flexible responses to changing circumstances, which are ideal for enterprises operating in tightly regulated environments.
Enterprises need to be more proactive and start utilizing tools that help them stay on top of changing updates and compliance regulations. Modern compliance management software tools such as Storyteller are a great way to address concerns related to compliance in regulated industries. Storyteller's powerful compliance management software features simplify the landscape of regulatory compliance and transform the way enterprises manage security and compliance-related concerns.
Blueprint’s Agile planning and compliance management software, Storyteller, is designed to help organizations address these types of real-world, enterprise-scale challenges, so they can continue to grow their Agile software development practices in 2020 and beyond, without the fear of non-compliance. Storyteller makes complex agile software development initiatives easier by aligning business strategy and compliance with IT execution. Further, it enables enterprise teams to drive innovation, reduce risk, and unlock unrealized business value throughout the development life-cycle. To learn more about the Storyteller product management tool, contact us today!