Dustin Wilson began his career as a developer but realized he craved something different. He switched paths to become a solutions engineer in professional services and has been doing so for over 6 years now. With a wide range of experience, he has some advice for those in the RPA (robotic process automation) space.
As someone who has seen many organizations succeed and fail to implement or migrate their RPA estate, Dustin believes that to truly realize the full potential of RPA, it is crucial to establish a Center of Excellence (CoE) dedicated to automation.
An RPA CoE is a centralized team responsible for managing the development, deployment, and maintenance of RPA bots across the organization. The CoE typically consists of subject matter experts with in-depth knowledge of RPA technology and its potential applications. They work closely with business units to identify areas where RPA can add the most value, and then design, develop, and deploy bots to automate those processes. The CoE also provides ongoing support to ensure that bots continue to function properly and deliver the desired results.
Organizations of all sizes can benefit from an RPA CoE. Even small organizations with a limited number of RPA initiatives can benefit from the structure and governance provided by a CoE. Larger organizations with many bots deployed across multiple business units can significantly benefit from a centralized CoE to ensure consistency and scalability.
Enabling your CoE is crucial for a successful RPA implementation and to reap its full benefits. Here are some of the reasons why enabling your RPA CoE is so important:
Overall, an RPA CoE is a crucial component of a successful automation program. By establishing structure, governance, and processes, an organization can maximize the value of RPA and ensure scalability. Whether you’re a small business or a large enterprise, implementing an RPA CoE is an essential step in realizing the full potential of RPA.