Our Commitment to
Security and Reliability
Blueprint is committed to protecting customer data through robust security controls, continuous monitoring, and reliable, scalable infrastructure, allowing you to focus on your business, not your infrastructure.
Data Center Security
Each customer solution is hosted in one or more highly secure, scalable, Tier III-aligned data centers operated by Rackspace, which maintains SOC 2 Type II and ISO 27001 certifications.
Rackspace's compliance documentation is available here.
Application Support & Uptime
Request Support - Customers can log incidents or service requests 24x7x365 via the Blueprint Community Support Portal.
Response Time - Initial response and incident assignment will take place within four hours for Severity 1 incidents related to service availability and normal service operation.
Service Availability - Blueprint Cloud provides a monthly 99.5% uptime SLA.
Our Support SLAs and Terms are available here.
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Data Security
Each customer is provisioned with a dedicated environment, from the application and web layer down to the database, ensuring full data segregation.
Data is encrypted in transit using TLS 1.2 or TLS 1.3, and encrypted at rest using AES-256.
Infrastructure Security
Blueprint applies security updates to its servers monthly and uses intrusion detection and prevention (IDS/IPS) technologies at both the host and network level to monitor and defend against intrusion attempts.
Security events are also logged to a SIEM, supporting 24/7 monitoring and rapid response to potential threats.
User Authentication
User access is governed by granular role-based access controls, letting customers define exactly what actions users and administrators can perform.
Blueprint supports SP- and IdP-initiated single sign-on via SAML 2.0, and has been verified to work with Entra ID, Okta, and ADFS.
Security Testing
Blueprint undergoes independent, full-stack penetration testing on a regular basis.