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Our Commitment to
Security and Reliability

Blueprint delivers a highly secure world-class offering with 24/7 monitoring that helps customers save time and money on costly internal IT security infrastructure and maintenance. Zero-effort scalability also allows you to focus on your business, while we take care of your service infrastructure.


Data Center Security

Blueprint only operates in industry-standard data centers that are SOC II Type 2 and ISO 27001 compliant.

Data center access is highly restricted and granted only to authorized personnel using multi-factor and multi-stage authentication.

Data center compliance documentation for our cloud partners can be found below:

Amazon Web Services    |    Rackspace

Application Support & Uptime

Request Support - Customers can log incidents or service requests 24/7, 365 days a year via the Blueprint Community Support Portal.

Response Time - Initial response and incident assignment will take place within two hours for Severity 1 incidents related to service availability and normal service operation.

Service Availability - Blueprint Cloud provides a monthly 99.5% uptime SLA.

For more details on our support terms, please click here.

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Blueprint Cloud Services Hosting

Blueprint is committed to delivering reliable and secure cloud services. Each customer solution is hosted in one or more highly secure, scalable, Tier III-aligned data centers using one of our cloud partners.

Secure Website Access

Customers are provided with a dedicated, HTTPS-only website ensuring data security best practices.

Encryption in transit is provided using industry-standard TLS 1.1 or 1.2 protocols.

User Authentication

User access and authentication are handled via the built-in secure authentication system.

Customers can customize exactly what actions their users and administrators are allowed to perform by leveraging granular role-based access controls.

Single Sign-On — Customers can securely log in with their own user authentication systems by leveraging SAML 2.0. Blueprint products support both SP and IdP initiation and have been verified to work with ADFS 2.0.

Data Security

Customers are provisioned with their own dedicated SQL databases to store all solution data and ensure data segregation.

Customer databases are encrypted at rest on disk using strong AES-256 encryption.

Security Testing

Blueprint completes comprehensive, regularly scheduled, independent, full-stack penetration testing.

Infrastructure Security

Security updates are applied to Blueprint Cloud servers on a monthly basis.

Host-based intrusion detection and prevention (IDS/IPS) technologies are used to monitor and defend against intrusion attempts.

Security events are logged to a centralized event management service for alerting and analysis

Our Blueprint Cloud platform is hosted in world-class datacenters in North America and Europe and provides our clients with a highly secure enviroment, ensuring that their data is always safe and readily available
Backed by 24x7x365 monitoring and a team of experts that are available round-the-clock, Blueprint Cloud provides a platform that's focused on keeping your data secure and highly available