7 Ways Healthcare is Using Task Capture to Drive Hyperautomation

Healthcare organizations are eagerly trying to implement hyperautomation, and they have good reason to.

Hyperautomation is the vessel to deliver on healthcare’s critical objectives and solve some of their biggest challenges, including:

• Increasing the speed, quality, and execution of claims processing
• Reducing the manual load of front-office, back-office, and administrative tasks so they can spend more time with patients and treat more people
• Processing patients more efficiently and quickly
• Ensuring compliance in their heavily regulated field through automation
• Promoting interoperability through hyperautomation between all the systems they rely on for data transfer and management
• Improving the patient experience with better admission, appointment booking, and follow-up processes with fewer manual hand-offs and intervention

Since hyperautomation relies on multiple technologies to deliver automation, using process discovery tools like task capture is one of those technologies healthcare companies are leveraging to implement hyperautomation.

According to recent research Blueprint performed and published on the State of Process Discovery, healthcare displayed a very strong adoption rate. In fact, 10% of the companies surveyed who reported using process discovery tools were in the healthcare space.

According to that same research, these are the seven ways healthcare organizations are using process discovery technologies like task capture to achieve hyperautomation. More specifically, these are all the benefits that healthcare respondents who already use process discovery tools have experienced to a great extent, broken down by percentage.

1. Improved Visibility of Tasks

Process discovery tools like task capture give healthcare organizations the critical ability to capture and understand their current state.

From there, they can see exactly how their organization is operating and make informed decisions on what they want to automate based on the criteria and qualifiers they define, like volume, manual effort, and ease of automation.

Learn More: RPA Process Assessment and Candidate Checklist

2. Increased Efficiency of Tasks

Whether their intended output from using task capture tools is to automate tasks or simply optimize them and retrain their employees on a standard model, increased efficiency and better output quality are guaranteed. Even more so if hyperautomation is the end goal.

3. Automation of Tasks

More than any other industry surveyed, healthcare organizations reported automating more tasks as a benefit after adopting process discovery technologies. That’s no surprise, given that one of the biggest outcomes of task capture tools is the improved RPA candidate identification and prioritization, but more on that later.

4. Digitization of Tasks

A challenge all organizations face – regardless of the industry they operate in – is documenting their current state processes and tasks in a central repository. Healthcare is no exception.

Process discovery tools like task capture have enabled healthcare organizations to quickly capture and digitize all their tasks and proceed with the critical initial steps of hyperautomation: identification, prioritization, optimization, and design.

5. Improved Compliance

It’s no secret that healthcare is a heavily regulated industry. Tools like task capture are being used to automate task execution for increased compliance—a common hyperautomation use case that has driven adoption. Automating tasks reinforces compliance and removes human error that could lead to risks and possible penalties.

6. Improved Customer Experience

Like so many others across all verticals, healthcare organizations take a customer-centric approach to their mission-critical initiatives. Task capture’s ability to help them automate more and more critical tasks has naturally enabled healthcare companies to better serve their clientele with vastly quicker and effective claims processing, patient processing, admissions, and bookings to get the needle closer to an optimal customer experience.

7. Improved Employee Experience

Task capture is not only the least invasive of the process discovery technologies, it’s also the most apt at accelerating and scaling automation. The mundane, repetitive tasks that once weighed down employees have been taken over by automation so those employees can contribute to more strategic, engaging initiatives, significantly improving the employee experience.

Like any other software, there are tools that can deliver more returns, faster. Blueprint Task Capture is just that tool. Blueprint is able to rapidly deliver results and drive hyperautomation like no other solution on the market.

This is because when you capture a task with Blueprint Task Capture, our solution tells you how much of that task is already automatable in any of the RPA tools you use for development and orchestration.

This massive benefit dramatically reduces the development effort needed for task automation implementation and also helps with RPA identification and prioritization because you can prioritize your automation pipeline based on business value delivered and ease of implementation—a major boost any healthcare organization could use in their hyperautomation efforts.

Download the brochure and discover how Blueprint Task Capture can help your organization accelerate your hyperautomation journey with greater returns.