Organizations are quickly discovering that if they wish to accelerate their digital transformations, they need a clear understanding of the current state of their processes.
The conventional way of discovering and defining your current state is time- and labor-intensive. It’s usually based on detailed interviews or “day-in-the-life” approaches with process owners and other stakeholders.
More and more companies are turning to process discovery technology like task capture solutions to address the growing need to quickly and accurately define current-state processes. However, that requires investment and executive sponsorship. Getting the resources needed to implement process discovery solutions is dependent on building a solid business case for that investment.
Simply claiming that it will make your job easier isn’t enough. Your business case needs to relate how process discovery will contribute to higher-level business objectives like automation to increase efficiencies, compliance, and reduce costs.
In this first installment of our process discovery implementation best practices blog series, that’s exactly what we’re focusing on: how to build a strong business case to implement process discovery in your organizations.
The best way to do that is by outlining the benefits you can expect to see by adopting process discovery tools like task capture.
Process Discovery Benefits to Outline in Your Business Case
Recently, Blueprint completed extensive research on the state of process discovery.
The research and subsequent report were built on understanding the rate of process discovery adoption, particularly the results and benefits adopters realized. Based on this empirical evidence, here are the benefits you can expect to see by implementing process discovery that you can build your business case on:
1-Improved Visibility, Quality, & Performance of Task Execution
Process discovery solutions enable your organization to quickly define, document, and digitize your tasks and processes.
Once that’s done, your process analysts and owners can remove waste, redundancies, and variances to improve task execution in terms of quality and speed. Whether the task is re-defined, standardized, or automated, it can be performed quicker and with fewer errors, leading to a tangible reduction in costs.
When tasks are recorded, they can then be analyzed to ensure their execution is compliant or automated for further compliance guarantees. Risk can be mitigated to avoid costly penalties and threats moving forward for organizations that operate in heavily regulated industries.
3-Improved RPA Candidate Identification
A significant benefit organizations see with process discovery is the technology’s ability to improve process identification and prioritization for automation.
Keeping a fuller automation pipeline with candidates based on value delivery and ease of implementation is a sure-fire way to boost RPA initiatives and the returns organizations can expect in that effort.
4-Standardization of Tasks
All organizations and enterprises struggle with task variance; multiple people complete the same task differently, leading to errors and questionable output quality.
Process discovery is a way to account for those variances and define a standardized future-state that can be automated to maximize efficiency and quality.
5-Digitization of Tasks
As we mentioned, the biggest challenge organizations currently face in their digital transformation and automation efforts is understanding their current state.
Process discovery enables organizations to get the visibility and control they need by digitizing all their critical tasks and processes and centralizing them in one platform. From here, they can drive any output they have in mind ranging from automation, process improvement, process reengineering, outsourcing, and even lo-/no-code development.
The caveat is that process discovery has multiple technologies to choose from. They each have their own approaches, which yield varying degrees of success and, most importantly, challenges.
Learn More: Process Mining vs. Task Capture
What we see in the field is that most organizations are achieving a greater degree of success with task capture, and in the interest of full disclosure, that’s where Blueprint operates.
Blueprint Task Capture is a process discovery solution that accelerates RPA at scale by delivering all the benefits listed above. Our solution allows your employees to capture detailed information about the tasks they execute in a way that’s secure, non-invasive, and easy.
Those captured tasks and their detailed contextual information can then be used to drive any transformative output you want, especially automation because we can tell you how much of a captured task can already be mapped into any RPA platform you use for immediate automation.
Watch the Power of Focus on-demand webinar and see for yourself how Blueprint Task Capture can help you build a business case for process discovery and deliver the ROI and results you want to drive your automation initiatives forward with speed.