The Top Robotic Process Automation (RPA) Tools of 2021

Even though large organizations have widely adopted and implemented automation, RPA (Robotic Process Automation) is still very much in its infancy. Growing pains and bumps on the road were expected, sure, but not at the magnitude automation programs are experiencing, especially not after the much more promising, ROI-rich picture painted by RPA vendors.

The reality is that RPA programs across industries are failing to meet their objectives because their bot ecosystem resembles a brittle boat with new leaks popping up every day. Labor-intensive RPA maintenance and support and constant break-fix cycles mean that automation teams are at capacity. The majority of their time is devoted to maintaining and repairing their fragile automated processes that keep going down, instead of giving the business what it demands and keeps asking for: more and more automations.

To compound the problem, it’s not just that RPA teams can’t keep up with the requests to automate from the business; it’s also that their levels of RPA downtime are taking a big chunk out of the expected business value delivered from each process. Every time a bot is unavailable, the time an FTE devotes to investigating and correcting the outage, compounds with the money lost due to the bot’s unavailability, slowly eroding the returns that said automated process was supposed to deliver.

In the face of these all-too-common challenges afflicting RPA programs, many have started to point the finger at their RPA vendors. There is a growing consensus among users that RPA vendors oversold the ease of implementation and have under-delivered on their promised returns.

We predicted that there would be significant competitive account transitions this year as organizations leave their current RPA providers and look for alternatives based on the reasons given above.

Therein lies a big decision: which RPA tool to choose. Which is the best according to your needs?

To help you in that decision, Gartner has synthesized 1,147 reviews and ratings using their peer review and ratings platform over 12 months and presented how RPA vendors are viewed by the people that use them.

In this Gartner report, learn from your peers and see how the leading 15 RPA tools compare with each other based on key criteria like:

• Willingness to Recommend
• Product Capabilities
• Evaluation and Contracting
• Integration and Deployment
• Service and Support

Download your free copy of the report while it’s still available and discover not only which RPA tool is the highest rated, but which is the best according to your needs.