To achieve RPA at scale, companies must have a culture that fosters innovation. We’re in a digital economy which means that every company is fundamentally a tech company or needs to be if they want to remain competitive. Regardless of whether the product or service being offered is not technical, the way the product or service is being provided, built, marketed to customers, and even managed is dependent on technical architecture. Digital disruption is no longer a buzzword, it’s a reality, and more than ever it’s vital to adapt the company culture to embrace innovation, agility, and adaptability.
The way you frame technological change plays a central role; the benefits must be explicit for both the business and the employees. That’s why strategically positioning RPA and changing your company culture are so interconnected and co-dependent. A company culture that drives innovation is one that understands the benefits of innovation because the initiative has been positioned and aligned accordingly. The executives understand what it means for the business and the employees clearly understand what it means for them as professionals because a global vision was established and communicated.
Consider adopting the following best practices when trying to change your company’s culture to one that nurtures and encourages innovation and agility: