Establishing an end-to-end organizational strategy for RPA is one of the keys to implementing RPA at scale. A recent report by HFS Research and KPMG found that a major factor impeding implementing RPA at scale is the absence of an enterprise-wide strategy. It’s also not just enough to have a clear, communicated, and transparent vision across the enterprise; the strategy itself must be in sync with the organization’s business objectives and strategic direction, ideally led by a C-level champion.
Without an aligned and clear enterprise-wide vision, RPA efforts can become tactical and reliant on low-hanging fruit. The pilot project often closely resembles the full-scale implementation where the only identifiable difference is the slight increase in the number of simple, swivel-chair business processes being automated that deliver little return of value. Without an enterprise-wide strategy that is in-line with the organization’s larger business objectives, the complex, end-to-end business processes where the real ROI resides can never be automated.
To successfully strategically position RPA, a rudimentary recipe might look like the following: