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Fortune 500 Global Insurance Provider

The client is the largest commercial insurance provider in the United States. They provide a range of insurance products and services for businesses and professionals globally. After studying available requirements definition products, this billion-dollar insurance provider chose Blueprint because it was the one solution that supported all requirements definition phases and provided the needed integrations.

Company Profile

This customer is a Fortune 500 Global Insurance Provider with a broad range of insurance products and services portfolio. Operating in a highly regulated industry, meeting and managing requirements efficiently is exceptionally important for the success of the enterprise. After studying available requirements definition products, this billion-dollar insurance provider chose Blueprint because it was the one solution that supported all requirements definition phases and provided the needed integrations.

Industry: Insurance
Employees: 6,700
Annual Revenue: $9 Billion
Customer Since: 2015

"Blueprint was the only tool that was able to offer our teams the features and functionalities they needed to make a change."
- Senior Business Analyst | Fortune 500 Global Insurance Provider
Blueprint Selection Process

Benefits Achieved with Blueprint

The insurance company realized the following business benefits by implementing Storyteller: 

Minimize Compliance Risks
Storyteller’s version compare feature enables full control change management with the ability to analyze, visualize, and revert changes in artifacts over time. The tool helped our customer to enhance security to sensitive compliance documentation thereby minimizing compliance risks. Further, the tool enables greater collaboration across the organization, aligning the business with compliance regulations.
Improved Collaboration
The customer fully leverages Blueprint’s robust communication and collaboration capabilities to gather stakeholder input and collaborate effectively. Storyteller enables near-real-time collaboration among teams through tool integrations, threaded discussions, and email-driven conversations. Discussions and comments are securely stored in Storyteller’s centralized repository, providing a secure audit trail.
Better Control Over Requirements
With Storyteller’s centralized repository, teams are now able to provide stakeholders visibility of up-to-date requirements information, including text, visual models, business rules, and related content, like regulations and policies. Teams are always working with the latest information, eliminating the challenges associated with collaborating asynchronously via email.

Challenges Faced

Operating in a highly regulated industry, they had to monitor the documents provided to policyholders carefully. An error can result not only in change requests, but costs in terms of reputation, credibility, and additional expenditure. The insurance company recognized that its software development processes wouldn’t scale to maintain its high level of application quality levels as the business expands. They were looking for a tool that would help them mitigate these issues, enhance project success, and create a more efficient environment for future projects.

Lacked Integration Capabilities
The organization’s existing tools lacked integration capabilities with other enterprise tools hindering continuous data flow, visibility, and collaboration thereby impeding business growth.
Requirement Management Capabilities
Ineffective requirement management tools utilized by the organization were causing teams to capture poor requirements, resulting in unplanned work and project failures.
Manual Effort
Teams were spending significant time and effort to write user stories and test cases, resulting in project delays which inevitably led to longer release times and increased costs.

Blueprint Key Features

The organization was looking for a solution to help them address their critical business challenges. Blueprint was the only requirements management and visual modelling tool that was able to offer the following features and functionalities:

Requirements Traceability & Impact Analysis
Tracing relationships between artifacts enables their users to gain context and a clear understanding of the overall application. Further, this feature makes essential tasks such as coverage and impact analysis immediate and effective, thereby improving visibility and reducing errors. This helps in achieving, maintaining, and demonstrating regulatory compliance.
Automatic Generation of User Stories
Storyteller lets its users focus on developing great requirements rather than collecting information into documents. Users can generate high-quality, well-formatted, and consistent user stories with and then synchronize these assets with downstream ALM tools for development teams to action
Requirements Reuse
Blueprint’s centralized repository allowed them to leverage existing requirements across different projects, which helped them improve the quality and consistency of their projects while accelerating delivery.

Instituting Blueprint has allowed our teams to focus on what’s important, with the confidence of knowing the requirements information is current and accurate.

Senior Solution Manager| Fortune 500 Global Insurance Provider

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