While companies are kicking the tires on RPA—and achieving value in some areas—many are yet to leverage its true transformative power. Intelligent Automation, with the promise of end-to-end process automation, can help companies move from proof of concept to automation at scale to gain a real competitive advantage. But, what exactly is Intelligent Automation, and why does it matter?
What is Intelligent Automation?
Intelligent Automation is a goal in the automation journey that can be achieved by leveraging three components: artificial intelligence, digitization (OCR/ICR/HCR), and robotic process automation (RPA). Where RPA addresses manual, structured, and repetitive tasks that can be mimicked and automated by a bot, Intelligent Automation introduces reason and cognition to "digitize and structure" those inputs so that judgment-based decisions can be completed without human intervention. Essentially, Intelligent Automation can take immense amounts of data, process it into a meaningful output, then use it to automate processes.
How is Intelligent Automation different from RPA?
RPA bots mimic human action by automating the most manual, structured, and repetitive tasks performed by humans seamlessly between platforms. Intelligent Automation, however, introduces the ability to apply cognitive intelligence—by introducing different elements of AI, including machine learning, natural language processing, and neural networks—to tasks that require decision making without any manual intervention.
Where is Intelligent Automation applicable?
Intelligent Automation is most suited for processes that require human judgment. Where RPA is "tactical," Intelligent Automation is "strategic," leveraging learning algorithms and models that can be trained or fine-tuned to improve or self-correct on task performance over time.
Why is Intelligent Automation important?
RPA tools that use the cognitive capabilities offered by AI will eventually replace those that don't. After all, robots are only as good as they are programmed to be. Intelligent Automation provides faster, more reliable results and significant advantages to business process automation at enterprise scale than RPA alone.
Benefits of Intelligent Automation
Some notable benefits of Intelligent Automation include:
- Increased process efficiency/productivity
- Improved customer experience
- Optimized back-office operations
- Reduced costs
- Enable employees to focus on more meaningful high-value work
- Reduced risks and increased monitoring/fraud detection
- Optimized workforce productivity
- Innovative service offerings
Intelligent Automation at Scale
We've established that Intelligent Automation is the next logical step in the automation journey, but why does that matter to the Blueprint customer?
Well, we believe that process improvement/optimization and process automation (intelligent or otherwise) go hand in hand. Optimizing a business process before automating it as part of an end-to-end intelligent automation is one of the keys to successfully implementing RPA at scale.
Additionally, large enterprises with the intent of expanding their RPA initiatives to include AI need platforms like Blueprint to facilitate enterprise-scale RPA planning, design, governance, and change management.
The Blueprint Enterprise Automation Suite provides the unique integrations and capabilities to power your intelligent automation journey unavailable elsewhere in the market. With numerous integrations across leading process/task mining and process discovery providers, Blueprint ingests captured processes and stores them in a collaborative, centralized repository.
Our seamless integration with leading RPA tools provides a revolutionary way to design, plan, and communicate automation work, ensuring your engineers have all the precise guidance and rich context they need to develop higher-quality bots.